We understand that we are all living through
history and in unprecedented times, and we will strive to provide
our valued clients with the information you need in this time of
crisis.
Please avoid visiting your branch in-person
unless absolutely necessary.
Lenders are receiving an unprecedented number of calls and emails from borrowers requesting mortgage assistance. To streamline this process for our clients, we've created a new financial relief section of our website to keep you informed, as best as we can, on our lending partners, municipal, provincial, and federal government's financial relief programs. Please note that this will be a work in process.
Lenders | Government Agencies | |
Aldergrove Credit Union Contact: Email or Branch Phone Please see LINK for contact information |
B2B
Bank Email: Web Request Deferral Website: COVID-19 |
Government of
Canada Department of Finance Canada Contact: Canada's COVID Economic Support Plan: Support of Canadians & Business. |
CMLS Contact: Email or Call Centre 1 888 995 2657 or service@cmls.ca |
Envision Contact: Call Centre 1 888 597 1083 |
Business
Development Bank of Canada Contact: www.bdc.ca Process: Online application for small business funding. Support for entrepreneurs impacted by the COVID-19 |
Equitable Bank Contact: Call Centre or email customerservice@eqbank.ca 1 888 334 3313 |
First National Contact: Web Log in to My Mortgage or if no account please visit website and submit request HERE |
BC Temporary Rental Supplement Available for rental assistance for tenants Contact: BC Housing website |
Home Trust Contact: online form - Follow Link to website Process: once the form request is submitted a representative will contact you to discuss. Please expect 3-5 business days for contact |
Interior Savings Contact: Call Centre 1 855 220 2580 |
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Island Savings Contact: Call Centre 1 888 597 1083 |
Manulife Contact: Call Centre or online form 1 877 765 2265 Follow Link to website |
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MCAP Contact: Login to MyMCAP |
Merix Contact: Email cap@paradigmquest.com Please include full name, mortgage number, address, phone # Please expect 3-5 business days for contact |
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National Bank of Canada Contact: Login to online Bank - use contact information in left menu |
Optimum (Canada Western Bank) Contact: Web deferral form |
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Peoples Trust Contact: Call Centre 1 833 309 4861 |
Prospera Contact: Email paymentdeferral@prospera.ca |
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Radius Financial Contact: Email or Call Centre radius@lenderservices.ca 1 866 550 8227 |
RFA Mortgages formerly Street Capital Contact: rfa.ca/covid19 Process: once the form request is submitted a representative will contact you to discuss. Please expect 3-5 business days for contact |
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Scotia Web Deferral Form: |
TD Contact: online form - Follow Link to website Process: online and login with EasyWeb credentials |
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Valley First Contact: Call Centre 1 888 597 8083 Monday to Friday 8:00 a.m. to 8:00 p.m. Saturday 8:30 to 4:00 p.m. Sunday 12:00 p.m. to 4:00 p.m. |
Westminster Savings Contact: email - Follow Link to website Process: Please follow instructions as outlined on the website. |